Electronic Communications Delivery Policy and Consent


Last updated January 1,  2024

This Electronic Communications Delivery Policy (the "Policy") sets out how WorldRemit Corp.  ("we", "us", or "Company") communicates with you electronically. You must review and consent to the terms of the Policy prior to obtaining our services.

By accepting the Electronic Communications Delivery Policy on our Channels, you are consenting to the Policy and affirming that you meet the computer and mobile device requirements listed below. By refusing to consent to this Policy or withdrawing your consent to this Policy at any time, you will not be able to obtain our services.

Delivery of Electronic Communications

To the fullest extent permitted by Applicable Law, the Policy and any other agreements, notices, policies, disclosures, or other communications from us to you regarding our services ("Communications") may be provided to you electronically, and you consent and agree to receive Communications in an electronic form. These electronic Communications may include:

> User agreements, terms and conditions, or policies (including updates, modifications and supplements to them);
> Pre-payment disclosures;
> Transaction receipts, confirmations and other related materials;
> Transaction histories and periodic statements;
> Alerts, notifications and messaging relating to our Services;
> Customer service notifications, including any communications relating to asserted errors or unauthorized transactions; and
> Promotional materials.

Communications may be posted on our website, including our mobile website or websites of our affiliates, within our mobile applications, delivered to your e-mail address and/or SMS texted to you. You should print a paper copy of or download any Communication or otherwise retain it for your records. All Communications in electronic format will be considered to be "in writing." We reserve the right to provide Communications in paper format. 

We usually communicate with you by sending you SMS text messages, e-mails, posting messages on our website or within our mobile applications, and sending push notifications to your mobile device. You are required to check for incoming messages regularly and frequently regardless of delivery method. Messages may contain links to further Communications within our mobile applications or on our website, including our mobile website or websites of our affiliates.  We may also deliver Communications by requesting you download a Hyper Test Markup Language ("HTML") file, Portable Document Format ("PDF"), Joint Photographic Experts Group ("JPEG") file, or other specified electronic file containing the Communication.

Any Communication or notice sent by SMS text or e-mail will be deemed received by you on the same day if it is received by SMS text or in your e-mail inbox or is posted within our mobile applications before 5:00 PM Pacific time on a business day. If it is received after 5:00 PM Pacific time on a business day or at any other time, it will be deemed received on the next business day. For purposes of this Policy, business day means Monday through Friday, excluding holidays when our offices are not considered open for business in the U.S. If you are unsure whether a Communication originated from us, please contact us as set out in the Contact Section. 

Consumer's Responsibility to Update Personal Contact Information

You must at all times maintain your true, accurate, complete, and up-to-date e-mail address, mailing street address and mobile telephone number on file with us. You may update this information on our website, within our mobile applications, or by contacting us as set out in the Contact Section.  Communications delivered by e-mail will be sent to your e-mail address reflected in our records, and communications delivered by SMS text will be sent to your mobile telephone number reflected in our records.  

Right of Consumer to Withdraw Consent

Your consent to receive Communications electronically is valid until you revoke your consent by notifying us. If you revoke your consent to receive Communications electronically, we may terminate your right to use our services, and you accept sole liability for any consequence resulting from suspension or termination of the right to use our services, to the extent permitted by Applicable Law.  At our option, we may treat the provision of an invalid e-mail address or mobile telephone number, or the subsequent malfunction of a previously valid e-mail address or mobile telephone number, as a withdrawal of your consent to receive Communications electronically.  You may revoke your consent by notifying us by contacting us as set out in the Contact Section. 

Right of Consumer to Request Paper Copies of Communications
You can request a paper copy of any Communication received electronically and relevant to you by contacting us as set out in the Contact Section. We will send your paper copy to you by U.S. mail. In order for us to send you paper copies, you must have a current street address on file with us. We reserve the right to impose a fee for each requested paper copy.

Computer and Mobile Device Requirements

In order to access and retain Communications electronically, you will need the following hardware and software:
> A computer or mobile device with an Internet connection;
> A mobile device suitable for downloading our mobile applications with the current version of an operating system, such as Window, Mac OS, iOS, or Android, and a web browser, such as Chrome, Safari, or Firefox, that we support;
> A current web browser that includes 128-bit encryption (e.g., Internet Explorer version 6.0 and above, Firefox version 2.0 and above, Chrome version 3.0 and above, or Safari 3.0 and above) with cookies enabled;
> Adobe Acrobat Reader version 8.0 and above to open documents in PDF format;
> Software that enables you to view and display files in HTML and JPEG format;
> A valid e-mail address (your primary e-mail address on file with us or stored within our mobile applications) and software to access it; 
> A valid mobile telephone number (your primary mobile telephone number on file with us or stored within our mobile applications); and
> Sufficient storage space to download and save our Communications or an installed printer to print them.

If you use a spam blocker, you must either whitelist our website address (https://worldremit.com or https://www.sendwave.com) or add it to your  address book. We shall notify you if there are any material changes to the computer and mobile device requirements needed to receive Communications electronically and you will be afforded the opportunity to withdraw your consent to the Policy without the imposition of any fees for such withdrawal and without the imposition of any condition or consequence not previously disclosed.  However, continuing to use our services after receiving notice of the change is reaffirmation of your consent with respect to receiving Communications electronically.

Contact Section

If you are using services through our WorldRemit brand, you can contact us:

Online:
Through our WorldRemit branded mobile application or by chat available on the contact us page
By Phone:
Through all phone numbers available on our WorldRemit website
By Email:
transactionhelp@worldremit.com
By Post:
5100 Hano St, Suite #9, Boston, MA 02134, USA

If you are using services through our Sendwave brand, you can contact us:

Online: 
Through the App or by chat available on the contact us page.
By Phone: +1 888 966 8603
By Email:
help@sendwave.com
By Post: 5100 Hano St, Suite #9, Boston, MA 02134, USA