Sendwave

Topics

FAQs

How do I add a new recipient?

Click in the 'To' field, begin typing and then select 'Add New Recipient.' Then, if sending to their mobile wallet or for cash pickup, enter your recipient's full legal name, their phone number, and click 'Save'. If sending to a bank account, enter your recipient's full legal name, choose their bank from the drop down menu, enter their account number, and click 'Save.'

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How secure is Sendwave?

Sendwave takes the security of your personal data extremely seriously. We encode all data as soon as it is entered in the app and send it over an encrypted 128-bit connection.

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How long does my refund take?

This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.

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How do I reset my password?

When prompted for your password, just take a guess, and if it's incorrect you'll see a button to reset your password via mobile or email.

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How do I know funds are delivered?

We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you immediately.

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How do I know my funds are safe?

We are licensed in every country we operate in as a money transmitter business. Plus, because we send the money, your funds aren't stored in our bank accounts, but moved quickly to your recipient.

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Where can I send money from/to?

Sendwave allows you to make fast, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa, Asia, The Americas and Lebanon. Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards and PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets and bank accounts in multiple counties, please see country pages for specific details.

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How much money can I send?

Every sender has maximum limits on how much they can send per day and per month. These are called sending limits. You can view your daily and monthly sending limits, as well as your usage, by going to the Menu and tapping on My Limits. If you are a sender in the US, UK or EU, you do not need to take any action to raise your sending limits. Your sending limits will be automatically raised as soon as you are eligible. If you are a sender in Canada, once you are eligible to request higher sending limits, you can make a request through your My Limits page. Our team will review your request and get back to you as soon as possible. Note: Due to Thailand’s domestic regulations, you can only send up to 50,000 THB at a time in one transfer.

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How do I verify my email?

You should get an email from us with a link to click to be sure we have the right contact info. If not, please check in the 'Personal Info' section of the app to make sure your email address is correct and update it if not to get our email. If you still don't see it, please check in Spam or search for 'Sendwave' in your email.

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How do I use a new card?

Go into 'Payment Info', delete the card that is in there and then input and save your new card - now you're set!

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Can I use a credit card or PayPal?

No. We only accept debit cards because they charge us lower fees, which allows us to pass those savings onto you! (We do accept Italian Postepay and Spanish Correos prepaid debit cards)

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What does 'Card Error' mean?

This often just means you don't have good enough internet service to save your card, or the app needs to be upgraded to the latest version from the App Store/Play Store.

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How does SMS Login work?

If you turn on SMS login from the Settings/Me page, you will be texted an SMS verification code to your mobile anytime you log into Sendwave. This two-factor authentication provides an extra layer of security for your Sendwave account.

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What are your fees and rates?

Sendwave charges no or low fees in all markets it serves, saving you tons of money each time you send! For countries where there is no fee, like Ghana, Kenya, Tanzania, Uganda, and Bangladesh, we just make a small percentage on the exchange rate that you see on the main page of the app. For countries where there is a fee, like Liberia, we aim to keep our rates low and ensure sending remains affordable.

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How does Sendwave work?

Sendwave allows you to make fast, affordable money transfers from countries in North America and Europe (USA, UK, Canada, France, Italy, Spain, and Ireland) to countries in Africa, Asia and The Americas. Using the Sendwave app, you can quickly send funds from Visa or MasterCard debit cards and PostePay cards in Italy and Correos cards in Spain. We send to mobile wallets and bank accounts in multiple counties, please see country pages for specific details.

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Why can’t I save my Postepay card in Sendwave?

Due to a recent policy change, Postepay cards now need to be enabled to make money transfers. Unless you enable your card to make transfers, you will not be able to save the card in Sendwave. The following video shows you how to enable the option for money transfers within the PostePay app. You can see how to do so here.

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What is the fee to send to The Philippines?

Sendwave charges no fees for sending to the Philippines, saving you tons of money each time you send! We just make a small percentage on the exchange rate that you see on the main page of the app.

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How long will it take funds to arrive?

Transfers to GCash and bank accounts should arrive in minutes.

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What are some common blockers to GCash transfers going through?

There are a few common blockers to GCash transfers going through. First and foremost, check to make sure that you entered the correct name exactly as it appears on your recipient’s GCash account. In addition, make sure your recipient has fully verified their GCash account. They can verify in their GCash app by uploading ID. This is the only way they can receive remittances through GCash.

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Why do you collect my Social Security/Identification information?

As a registered money transmitter, Sendwave needs to confirm our users’ identity - we do it to protect your money, and to ensure that your Sendwave account is not compromised. You should only be asked for this upon your first TX.

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Which banks can we send to?

Asia United Bank, Banco De Oro Unibank, Bank of Commerce, Bank of the Philippine Islands, BPI Direct Bank, China Banking Corporation, China Bank Savings, Chinatrust Commercial Bank, Dungganon Bank, East West Bank, Equicom Savings Bank, Isla Bank, Land Bank, Malayan Savings Bank, Maybank Philippines, Metropolitan Bank and Trust Corporation, Partner Rural Bank, Philippine Bank of Communications, Philippine National Bank, Philippine Savings Bank, Phil National Bank Savings, Phil Trust Bank, Producers Bank, RCBC Savings Bank, Rizal Commercial Banking Corporation, Robinsons Bank, Security Bank, Standard Chartered Bank, Sun Savings Bank, UCPB Savings, United Coconut Planters Bank, Wealth Development Bank, Yuanta Savings Bank

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Is there a minimum transaction amount?

$1/ CAD 1 /1 Euro /1 GBP

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Does Sendwave send an SMS to the recipient?

No, Sendwave will not send the recipient a delivery SMS. Recipients will receive a message from their carrier once the transaction is successful and funds have been added to their mobile wallet (if they have subscribed to SMS alerts from their carrier)

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Support Center

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Email

Call Support 24/7

US Office

UK Office

EU Office

Get started
sending money to
your loved ones

Support Center

Topics

FAQs

Email

Call Support 24/7

US Office

UK Office

EU Office

Get startedsending money toyour loved ones

Get started
sending money to
your loved ones