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FAQs

What are your fees and rates in Bangladesh?

Sendwave charges no fees, saving you tons of money each time you send! We just make a small percentage on the exchange rate that you see on the main page of the app. For transfers to Bangladesh, bKash will increase the payment to your recipient by an additional 2% under a program sponsored by the Bangladesh Bank. The recipient will be notified of this.

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country-bangladesh

How long does my refund take?

This depends on your bank's relationship with our debit card processor - some refunds can be processed immediately but others can take up to 10 business days.

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country-uganda, country-bangladesh, country-ghana, country-kenya, country-liberia, country-nigeria, country-senegal, country-tanzania, country-philippines, country-haiti, country-vietnam, country-thailand, country-srilanka, country-ivorycoast, country-cameroon country-madagascar, country-morocco, country-indonesia

How do I know funds are delivered?

We will send you an email and update the transaction state to 'Delivered' on the Transactions screen as soon as the funds arrive to your recipient's mobile. If a transaction requires review for regulatory reasons, we will contact you immediately.

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What are bKash's limits?

bKash Bangladesh has its own limits we have to follow. No bKash account can hold more than 150,000 BDT at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds fast! Otherwise, we retry these transfers daily.

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country-bangladesh

Which Nigerian banks do you send to?

We currently support USD cash pickup at Access, Fidelity, Zenith, or GTB Bank. We send to domiciliary accounts at Access, GTB, and First Bank

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country-nigeria

What are MTN Ghana's limits?

MTN Ghana has its own limits we have to follow. First, no MTN account can hold more than 10,000 cedis at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds fast! Otherwise, we retry these transfers daily.

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country-ghana

What are Safaricom M-Pesa's limits?

M-Pesa has its own limits we have to follow. First, you can only make two 70,000 Ksh transfers/day to a single M-Pesa account. Second, no M-Pesa account can hold more than 100,000 Ksh at one time. If your recipient's wallet is full, we will text them in Kenya to make a withdrawal and then they can reply to that message when they have room in their wallet to automatically deliver the funds! Otherwise, we retry these transfers daily.

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country-kenya

What are Wave Mobile Money's limits?

Wave Mobile Money has its own limits we have to follow. The wallet limit is 2M CFA and there is no transaction limit (the wallet just can't exceed 2M CFA). There is no daily limit, but the total amount a recipient can receive in a month is 10M CFA.

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country-senegal

What are Vodacom M-Pesa's and Airtel's limits?

Vodacom M-Pesa and Airtel mobile money wallets have their own limits we have to follow. First, you can only make two 3 million Tsh transfers/day to a single M-Pesa account. Second, no M-Pesa account can hold more than 5 million Tsh at one time. If your recipient's wallet is full we will be unable to deliver the funds. We will retry these transfers daily. Please make sure your recipient has room in their wallet!

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country-tanzania

What are MTN's and Airtel's limits?

Uganda's MTN and Airtel mobile money programs have their own limits we have to follow. First, you can only send up to 4,000,000 UGX per transfer. Second, no MTN or Airtel account can hold more than 5,000,000 Ugs at one time. If your recipient's wallet is too full for us to transfer funds, please ask them to make a withdrawal and let us know when they have so we can deliver the funds fast! Otherwise, we retry these transfers daily.

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country-uganda

Why am I being charged two fees?

When you send money with Sendwave from the US to Liberia, the fee is 3% of the amount sent or a maximum fee of 6 USD whichever is less. However, this does not cover the fees that MTN charges to cash-out the transfer at an agent location in Liberia. The MTN fees are only applied if you decide to withdraw the funds from your wallet, however, you don't need to and you can store the money in your wallet just like a bank account.

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country-liberia

Why can’t I select cash pickup when I try to add a new recipient?

To send via USD cash pickup, please make sure your app is updated to version 04.04.02. You can update your app directly from the Apple App Store or the Google Play Store. If you’re not sure what version of the app you have, you can check what version of the app you have on the bottom of the me page.

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country-nigeria

What is the extra $1.5 fee listed on my receipt for a transfer to Haiti?

The BRH imposes a $1.5 tax on all international money transfers to Haiti and as a money transfer company, we are required to comply. Thus, we display an estimated receive amount in the app.

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country-haiti

What is the minimum send amount to Haiti?

The minimum is $2/ CAD 2/ 2 Euro /2 GBP due to the BRH $1.50 tax on money transfer.

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country-haiti

What is the fee to send to The Philippines?

Sendwave charges no fees for sending to the Philippines, saving you tons of money each time you send! We just make a small percentage on the exchange rate that you see on the main page of the app.

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country-philippines

How long will it take funds to arrive?

Transfers to GCash and bank accounts should arrive in minutes.

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country-philippines

What are some common blockers to GCash transfers going through?

There are a few common blockers to GCash transfers going through. First and foremost, check to make sure that you entered the correct name exactly as it appears on your recipient’s GCash account. In addition, make sure your recipient has fully verified their GCash account. They can verify in their GCash app by uploading ID. This is the only way they can receive remittances through GCash.

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country-philippines

Which banks can we send to?

Asia United Bank, Banco De Oro Unibank, Bank of Commerce, Bank of the Philippine Islands, BPI Direct Bank, China Banking Corporation, China Bank Savings, Chinatrust Commercial Bank, Dungganon Bank, East West Bank, Equicom Savings Bank, Isla Bank, Land Bank, Malayan Savings Bank, Maybank Philippines, Metropolitan Bank and Trust Corporation, Partner Rural Bank, Philippine Bank of Communications, Philippine National Bank, Philippine Savings Bank, Phil National Bank Savings, Phil Trust Bank, Producers Bank, RCBC Savings Bank, Rizal Commercial Banking Corporation, Robinsons Bank, Security Bank, Standard Chartered Bank, Sun Savings Bank, UCPB Savings, United Coconut Planters Bank, Wealth Development Bank, Yuanta Savings Bank

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country-philippines

Can my recipient in Vietnam receive USD?

When you send with Sendwave, our competitive exchange rate eliminates the need for you to send USD and your relatives will not have to spend their time looking for an unofficial money exchange service and will not have to pay for it.

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country-vietnam

Where can I send to Vietnam from?

You can send to Vietnam from the US, Canada and France using the Sendwave App

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country-vietnam

What currency can I send to Vietnam?

You send in the local currency but all funds are delivered in Vietnamese local currency - VND

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country-vietnam

What options do I have for sending?

With Sendwave you can send money directly only to bank accounts in Vietnam. You can choose any bank from our listed banks.

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country-vietnam

How long will it take to delivery my funds to Vietnam?

We use a national switch (NAPAS) to deliver to all the bank accounts - at Vietnam midnight time, some banks might be offline for their daily recon, Terrapay will still accept txns in this time and process them as soon as that bank is up live.

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country-vietnam

What happens if I send to my recipients USD account in Vietnam?

We can only send to individual VND bank accounts - in case senders enter a business account or a USD account - the txn will understandably get rejected (eg in case sender enters their recip USD account by mistake)

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country-vietnam

What is the maximum transaction amount to send to Vietnam?

Due to banking regulations, you can initially send a maximum of $999/£999/€999 per day and $2,999/£2,500/€2,500 per month. We can easily raise those limits to $2,999/£2,500/€2,500 per day and $12,000/£10,000/€10,000 per month if you are able to send us a government ID photo. You can do this through the app by pressing 'Raise Limits' on the settings page!

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country-vietnam

What currency can I send to Thailand?

You send in your local currency - USD from the US, CAD from Canada, Euros from France, and GBP from the UK - but all funds are delivered in THB (Thailand Baht).